Shipping & Return Policy

Shipping 

PayPal payments are securely processed by peak distribution B.V., the company operating C-Skins Europe. Orders placed before 10:00 AM on business days will be shipped the same day. Once your order is prepared for shipment, you will receive a track & trace code to easily track your order. Please note that delivery times can vary depending on the logistics partner and external circumstances. The shipping process is handled by external partners, and therefore the estimated shipping time is not a guaranteed delivery time. 

Pick Up
Please note we do not offer pick-up at our location. 

Delivery in the Netherlands
Standard delivery: 1-2 business days.
€4.95

Delivery within Belgium, Luxembourg, and Germany
Standard delivery: 2-5 business days.
€12.95

Delivery to all other European countries
Standard delivery: 4-8 business days.
€12.95

Free shipping
Free shipping is available for orders from €200,-

Tracking your order
As soon as your order is shipped, you will receive a shipping confirmation with a tracking number.

Return Policy

Ordered the wrong size? Changed your mind about the C-Skins product you bought from us? No problem! You have 30 days to return your C-Skins item(s). Please note that shipping costs of returns are not refunded. Follow these steps for a smooth return process:

Process

  1. Please fill in the C-Skins Europe Return Form; you can download it here. Place the filled-out form and the item(s) you wish to return in a box and send it to: C-Skins Europe, Zanddijk 32A, 2691PH ‘s-Gravenzande, The Netherlands. 
  2. Ship your return to us. We aim to process your return within 72 hours of receiving it at C-Skins Europe. Please note we are closed during weekends and national holidays. 
  3. Once the return is processed, you will be notified by email.

Please ensure the following before returning your items, or the return can be denied:

  • All products must be returned within 30 days.
  • Items must be in original condition, with original tags and packaging.
  • You are responsible for the return shipping, meaning any damage that occurs during transit is at your own risk - pack carefully.
  •  Include the C-Skins Europe Return Form with your shipment; you can download it here.

Refunds

Refunds will be issued to the original method of payment. Refunds to 3rd parties or other payment methods than the ones originally used for purchase cannot be processed. Refunds take 10 -14 business days.